At Eight Central Limited N.V., we are dedicated to promoting responsible gambling, we are aware of the seriousness of the social, emotional and financial impact that gaming may have on some players. We are keen to ensure that as our valued customer you enjoy your gaming activity in a socially responsible manner. To this end, we provide you with the options of self-exclusion and betting restrictions as outlined below.
HOW DOES SELF-EXCLUSION HELP ME?
Self-exclusion enables customers to take a break from gambling with Eight Central Limited N.V. and seek support with various help organisations such as gamcare (www.gamcare.org.uk). We have provided below, the names of such organisations for your easy reference.
HOW DO I SELF- EXCLUDE FROM YOUR SERVICE?
You can request your first self-exclusion by contacting our customer service team or your VIP Manager.
All customers can self-exclude for an initial minimum period of 6 months (and for an initial maximum period of 5 years), after which you can extend it further. You can request for your account to be self- excluded by contacting our customer service team or your agent. Once your initial self-exclusion period expires, you are able to extend it further for a minimum of 6 months up to 5 years. You can request an extension to your self-exclusion period by contacting our customer services team.
During the self-exclusion period, your self–exclusion agreement cannot be revoked under any circumstance and you would not be permitted to use your account.
Once the request for a self-exclusion is received, we will ensure any remaining funds are returned back to you and all account(s) you hold with us are subsequently closed as per your request. Any bets placed prior to self-exclusion will be voided.
We endeavor to implement your request as soon as practically possible, however, please note that this process takes a reasonable working period to implement. We make every attempt to ensure any new account(s) which you may attempt to open while excluded are not opened or if opened are closed down immediately. If you find that you are still able to access any of our services despite all of the above, it is your responsibility to contact us immediately to inform us. Eight Central Limited N.V. will not be held liable to you or any third party if you are able to continue to gamble via any of our products or services or you continue to gamble on any third party’s website or premises.
For your own safety and ensuring a full control on your gambling activity, Eight Central Limited N.V. recommends that you self-exclude from any other gambling and betting activities you participate in either remote or land based.
WILL MY ACCOUNT BE REINSTATED AUTOMATICALLY AFTER THE EXPIRY OF THE SELF-EXCLUSION?
No, your account will remain self-excluded until you contact our customer services team or agent and specifically request for your account to be reinstated.
Where if such request is accepted by us, a minimum of 24 hours cooling off period will apply before your account is reinstated.
We will not under any circumstances reinstate your account during an exclusion period.
BESIDES SELF-EXCLUSION, ARE THERE ANY OTHER WAYS I CAN TAKE A BREAK FROM YOUR SERVICE?
We also offer our customers a time-out facility, during which they will not be able to place any bets via any method (telephone or messaging services).
HOW LONG CAN I REQUEST A TIME-OUT FOR?
Our customers may request a time-out for the period of 1 day or up to 6 weeks. You may request a time-out for 1 day, 1 week or 1 month. For example:
1 day time-out, starts immediately upon request and expires at 23:59:59 on the day after the customer’s request.
1 week time-out, starts immediately upon request and expires at 23:59:59 7 days after the customer’s request.
1 month time-out, starts immediately upon request and expires one month after 23:59:59 on the day after the customer’s request.
We also suggest that customers request a time-out period from other bookmakers during this time as well.
WHAT HAPPENS DURING THE TIME-OUT?
Once a request is made, a follow-up email will be sent to the customer summarising what has been discussed, actions taken and what happens at the end of the period. Our customer services team will also provide customers with information on available resources and organisations that can provide help and support.
Customers who have requested a time-out will not be able to open another account and we will make every effort not to process any applications for new accounts that it has reason to believe come from the customer.
CAN I STILL ACCESS THE SITE WHEN I AM ON A TIME-OUT?
During the time-out period, customers will be able to access the website and view their balance and betting history.
The customer will be taken off all marketing lists and not be sent any marketing materials.
The customer will not be able to deposit funds (any funds sent to us while the customer is on a time-out period will be returned to them), request any prices on events or place any bets.
The customer will still be able to request a partial or full withdrawal of their balance where the customer was granted credit on his account to bet with, they will be asked to settle any outstanding amounts.
CAN I SET UP ALERTS WHILE I’M ONLINE?
Yes. To help you manage the amount of time you spend playing, you can set up a Reality Check alert on your account. Once set, a pop-up alert will be displayed as a reminder that you have been logged into your account for the specified period of time.
If you wish to receive the alerts more often any changes will be applied straight away, but if you wish to receive the alerts less often you will need to wait 24 hours before this is applied.
BLOCKING SOFTWARE AVAILABLE
There are software available which can help you to block access to gambling websites. One such software is gamblock. You can get more information about this on: http://www.gamblock.com
We will close any account that we deem to be operated by a customer under the age of 18 years. We take underage gambling very seriously and will carry out age verification checks on all registered customers, checks may be conducted in an electronic way or in some cases you will be required to provide proof of identification. It is illegal for a person under the age of 18 years to engage in gambling activities. If you share a home computer with your children/ other minors and are worried about them accessing gambling sites, we recommend you install cyber patrol. Some helpful websites in this regard are:
www.cyberpatrol.com www.netnanny.com www.gamblock.com
We are here to help.